Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
www.princecon.com Details

Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
www.pyramidupdate.com Details

San Jose Focus
Facilitates focus groups for market research purposes only.
www.sjfocus.com Details

Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
www.customer-service.com Details

Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
www.quality-service.com Details

Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
www.stream.com Details

Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
ww2.telephonedoctor.com Details

Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
www.ternconsultancy.co.uk Details

The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
www.customerchampion.com Details